Shipping policy

All orders/goods are sent either by a French postal service or by a courier/carrier company based in France. Generally, we send by standard delivery. If we deem it necessary or at the customer's request, orders can be sent by registered/international signed for post or by a tracked form of delivery. Most couriers currently track all parcels and require a signature, but this can be requested if necessary. It is no longer accepted by the postal authorities to send more than 1 litre of liquid. If you order (say) 2 ‘packs of friends’, please note that they will be sent to you (at no extra cost) in 2 separate parcels.

 

Delivery times and costs

Postage and packaging costs are as follows:

Within France:

• €5.00 for orders up to €49.99.
• Free for orders over €50.00

Outside France, in continental Europe :

• €8.80

Although it is difficult to give a precise delivery date/time, orders generally take 1 to 7 days.

Larger orders that need to be sent by courier often take a day or two longer. Again, this is a general guide. If you require a guaranteed delivery time, please let us know at the time of ordering. Please note that this may incur additional charges.

 

Damage, loss, non-conforming delivery

- (a) On delivery, the Buyer must examine the goods for defects and completeness. Thereafter, no claim for damage in transit, shortage or loss of goods will be accepted unless, in the case of damage, separate written notice is given to the carriers or sellers within three days of receipt of the goods, followed within 14 days of the date of notice of despatch by a full written claim; or, in the case of loss of goods, separate written notice and claim is given to the sellers and carriers within 14 days of the date of notice of despatch from the sellers to the buyer. In all cases, an ‘unexamined’ signature shall constitute unqualified acceptance of the goods.

- (b) In no event shall the Sellers be liable, whether in contract or tort, to the Buyer for any indirect or consequential loss or damage (including, without limitation, loss of profits, loss of contracts or damage to property) or for any claim against the Buyer by a third party.

- (c) The Seller's liability for damage to or non-delivery of the Goods duly notified in accordance with the foregoing shall in any event be limited to the replacement of the Goods within a reasonable time (or, at the Seller's option, a refund of the price thereof) if the damage or non-delivery is due to the negligence of the Seller or otherwise.

 

Cancellation of orders by the customer

Contracts, orders and parts may only be cancelled by the written acceptance by the Sellers of such cancellation. Where the Sellers accept such cancellation, the Sellers reserve the right to charge the Buyer the amount of any loss or expense resulting directly or indirectly from such cancellation. Where the Sellers do not accept such cancellation, they, the Sellers, reserve the right to recover the invoiced price from the Buyer and to invoice the Buyer for any additional direct or indirect losses resulting from such cancellation. In all cases where the sellers were required to pay a deposit to a manufacturer or supplier to confirm an order, the sellers may require the buyer to reimburse this sum in the event of cancellation.